Request Hot Tub Service

Service Request

To help us serve you quickly and efficiently, please review the service terms below before submitting your request.

Service Request Form

Your Details

Let us know how to reach you to schedule your service.

Your Name

Enter your first name here

Enter your last name here

Email Address

Example: user@website.com

Phone Number

If you'd prefer we call you, please enter your phone number here.

Zip Code

Give us an idea of where you're located.

How Can We Help?

Give us an idea of what assistance you're requesting.

Service Type

Please Describe the Issue

I have read and agree to the above service terms and authorize Hot Tubs & Outdoor Living to proceed with any necessary charges.

Yes

If you are human, leave this field blank.

Brands & Warranty Service Policy

We only provide manufacturer warranty service for Sundance® and DreamMaker® Spas purchased directly from Hot Tubs & Outdoor Living.
If your spa is under warranty and was purchased from another dealer, please contact that dealer directly—we cannot provide authorized warranty service in that case.
If your spa is no longer under manufacturer warranty, we are happy to service it—regardless of the brand or where it was purchased.
We only service Sun & Soul® Saunas under warranty.
Unfortunately, we do not service any other sauna brands, whether in or out of warranty.

Example: If you purchased a Sundance® Spa from us, we are your exclusive authorized service provider for warranty support. If purchased elsewhere, you must work with your original dealer while the warranty is active. Once that warranty expires, we’re glad to help with service needs.

Before Your Appointment

Your spa must be filled with water and connected to power at the time of service.
Please ensure all components (cover, filter, breaker panel, etc.) are accessible.
If access is restricted or setup is incomplete, a $150 trip fee may apply.

Service Area & Travel Fees

A $150 standard trip fee applies within 50 miles of Spring, TX.
Additional mileage fees apply if you’re outside this zone.
Reduced trip fees may apply for qualifying in-warranty Sundance or DreamMaker spas purchased from us.

Labor Rates & Parts

Diagnostic labor is $125/hour, billed in 30-minute increments.
Parts, if required, are billed separately.
All warranty work must be pre-approved by the manufacturer.

Scheduling & Communication

Services are scheduled on a first-come, first-served basis.
A technician may call from a mobile number. If we can’t reach you, your appointment may be rescheduled.
If you will not be home, please leave clear instructions for access.

Account Requirements

A valid credit card must be on file to confirm any service request.
All accounts must be current.