Privacy Policy
Effective Date: September 12, 2025
Hot Tubs and Outdoor Living (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect information through our website located at hottubsandoutdoorliving.com (“Website”) and in connection with our services, including e-commerce transactions, contact forms, call tracking, and analytics.
1. Information We Collect
Personal Information You Provide
We may collect personal information when you:
Submit a contact form or request a quote
Make a purchase or request pricing
Sign up for emails or promotions
Call our business (calls may be recorded or tracked)
Visit our showroom or register for in-store events
Examples of personal data collected:
Name, email address, and phone number
Billing and shipping addresses
Purchase details and payment information (via secure third-party processor)
Communications or inquiries submitted through the site
Automatically Collected Information
We automatically collect certain information about your visit using tracking tools including:
Cookies and similar technologies
Web analytics tools (e.g., Google Analytics, Meta Pixel)
Call analytics platforms (e.g., CallRail or similar)
This may include:
IP address
Device type, browser type, and operating system
Pages viewed and time spent on site
Referral source (such as search engine or social media platform)
Phone numbers dialed via click-to-call features
Session recordings, heatmaps, or visitor behavior insights
2. How We Use Your Information
We use your information to:
Respond to inquiries and provide requested services
Process and fulfill purchases
Deliver marketing communications (with your consent)
Improve our website, product offerings, and customer experience
Track website performance and advertising effectiveness
Prevent fraud and ensure site security
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as:
Payment processors (e.g., Stripe, Square)
Shipping and logistics providers
Email marketing platforms
Website and analytics service providers
Call tracking and CRM platforms
These providers are required to keep your information secure and use it only for the purposes we authorize.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze how visitors use our website
Personalize user experiences
Enable features like cart functionality and form autofill
Measure marketing campaign performance
You can control cookie preferences through your browser settings or opt out of certain tracking tools using tools like Google Analytics Opt-Out Browser Add-on.
5. Your Rights and Choices
You may:
Request access to or correction of your personal information
Opt out of receiving marketing emails at any time
Request deletion of your data, where applicable
Adjust your browser settings to reject cookies
To make a privacy-related request, email us at gabe@hottubsoutdoorliving.com
6. Data Security
We take reasonable technical and organizational measures to protect your personal data, including the use of SSL encryption, secure payment processing, and restricted access to sensitive information.
7. E-Commerce Policies
All payment transactions on our site are processed securely through third-party vendors. We do not store full credit card numbers or sensitive payment data on our servers. For details on shipping, returns, and warranty policies, please review our Terms & Conditions.
8. Text Message Communication
Hot Tubs and Outdoor Living sends text message updates and responses to retail customers about pricing and products offered at hottubsoutdoorliving.com.
Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the site after changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Hot Tubs and Outdoor Living
3340 Spring Stuebner Rd., Suite A1
Spring, TX 77389
Email: Gabe@hottubsoutdoorliving.com
Phone: 832-551-3196